Last updated: January 15, 2025
At Wait? Nah.., your privacy is important to us. This policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal information. We promise we never sell your data: never have, never will.
The short version: We only collect what we need to provide you with an excellent queue management service. Your data is yours, and we're just helping you manage it securely.
Table of Contents
What we collect and why
Account Information
When you create a Wait? Nah.. account, we collect:
- Basic information: Your name, email address, and business name to set up and personalize your account
- Contact details: Business address and phone number to verify your business and enable location-based features
- Authentication data: Encrypted passwords and login information to secure your account
Business Configuration
To provide queue management services, we store:
- Business details: Operating hours, services offered, and queue settings you configure
- Staff information: Names and roles of team members you add to your account
- Queue configuration: Customer requirements, group booking settings, and location restrictions
Customer Queue Data
When customers join your queue through our service, we collect:
- Customer information: Names, phone numbers, and email addresses (only when required by your settings)
- Queue interactions: Join times, wait times, service selections, and queue status
- Location data: General location information when geofencing is enabled (to verify customers are within your specified radius)
Usage and Analytics
To improve our service, we collect:
- Usage data: How you interact with our platform, features used, and performance metrics
- Technical information: IP addresses, browser types, device information for security and optimization
- Queue statistics: Aggregate data about wait times, customer flow, and service efficiency
Communication
When you contact us, we keep:
- Support correspondence: Your messages, questions, and our responses to provide better assistance
- Feedback: Surveys, reviews, and suggestions you voluntarily provide
How we use your information
Providing Our Service
- Managing and processing customer queues for your business
- Sending queue notifications via SMS and email
- Generating reports and analytics about your queue performance
- Maintaining your account and business settings
Improving Our Platform
- Analyzing usage patterns to enhance features and user experience
- Developing new queue management capabilities
- Optimizing system performance and reliability
Communication
- Sending important service updates and account notifications
- Providing customer support and technical assistance
- Sharing product updates and new features (with your consent)
When we share your information
Service Providers
We work with trusted third-party services to operate our platform:
- SMS providers: To send queue notifications to your customers
- Email services: To deliver notifications and account communications
- Cloud hosting: To store and process data securely
- Payment processors: To handle billing and subscription payments
Legal Requirements
We may disclose information when required by law, such as:
- Responding to legal process, court orders, or government requests
- Protecting our rights, property, or safety, or that of our users
- Investigating potential violations of our terms of service
Business Transfers
If Wait? Nah.. is acquired or merges with another company, we'll notify you before your information is transferred or becomes subject to a different privacy policy.
Your rights with respect to your information
You have several rights regarding your personal data:
- Access: You can view and download your account data anytime through your dashboard
- Correction: You can update your account information and business settings directly
- Deletion: You can delete your account and request removal of your data
- Portability: You can export your business and queue data
- Restriction: You can limit how we process your information
- Objection: You can opt out of marketing communications and certain data processing
To exercise these rights or if you have questions, contact us at [email protected].
How we secure your data
We take data security seriously:
- Encryption: All data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
- Access controls: Strict limits on who can access your data, with multi-factor authentication required
- Regular monitoring: Continuous security monitoring and regular security assessments
- Data backups: Encrypted backups to ensure data recovery and business continuity
Data retention
Active Accounts
- Account data: Kept as long as your account is active
- Queue data: Customer queue records are kept for 2 years for analytics and reporting
- Usage logs: System logs are kept for 1 year for security and performance monitoring
Deleted Accounts
- Account deletion: When you delete your account, most data is removed within 30 days
- Backup retention: Some data may remain in encrypted backups for up to 90 days
- Legal requirements: Some data may be retained longer if required by law
Cookies and tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how our service is used to make improvements
- Provide customer support
You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Children's privacy
Wait? Nah.. is designed for businesses and is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
International data transfers
Our services are operated in Australia. If you are located outside Australia, please be aware that information you provide will be transferred to and stored in Australia. By using our service, you consent to this transfer.
Changes and contact information
Policy Updates
We may update this policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of any significant changes via email or through our service.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: [email protected]
- Support: [email protected]
- Website: waitnah.com
Questions about your queue data? Remember that you control your customer data. You can view, export, or delete queue information anytime through your dashboard. We're here to help you manage your queue, not to own your data.